Помогите с переводом с англ.⁠⁠

Все, всем спасибо большое)

Договорился о возврате с Алиэкспресс товара, но не пойму чего от меня хочет продавец. Гугл переводчик переводит, но ясности не вносит. Помогите перевести пожалуйста:

Sorry our product troubles you so much.You could return it with the item number and your name on the parcle to us for exchanging.Please just send recorder back without other accessories. We will replace a new one to you immediately.You can send it back via first class mail service( cheapest way)

Please remember to keep the return proof(Post office bill picture or something like that).The return address is:

"Адрес отправки"

If you have any questions, please feel free to let us know.We are trying our best to improve our buyer's experiences. Your kind suggestion is precious to us.We apologize again for any inconvinience.

Thank you and have a great day.

Дальше я попытался уточнить и получил ответ:

The post bill you get from your post office, anyway, thanks very much for your cooperation, we will let you when receive and arrange new one to send,

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