Купил подписку на After Effects с ежемесячной оплатой
Через пару месяцев решил отменить подписку, т.к. она мне больше не нужна
Но с меня стали требовать 50%(в моём случае 7-8к просто за отказ от их услуг) от суммы за оставшиеся неоплаченные месяцы(подписка годовая)
Ниже мой диалог с техподдержкой и краткий пересказ
Sayanti: Thank you for contacting Adobe Membership Services.My name is sayanti.How may I assist you Today?
Максим: I want to unsubscribe from After effect
Sayanti: Please allow me 1-2 minutes to review your account details.
Sayanti: May I know the reason?
Максим: I no longer need this program
Sayanti: ok
Sayanti: Could you please confirm me your phone number for future reference?
Максим: 8**********
Sayanti: Thank you
Максим: Will my subscription be canceled?
Sayanti: Since you agreed to be in a commitment, if you cancel the subscription within the commitment period, there is an Early Termination Fee which amounts to 50% of the remaining months.
Максим: Article 32 of the RF Law "On protection of consumer rights" Right of the consumer to refusal of execution of the contract on performance of works (rendering of services) the Consumer is entitled to refuse performance of the contract on performance of works (rendering of services) at any time subject to payment to the executor the actually incurred expenses associated with the performance of its obligations under this agreement.
Sayanti: If you do not want to pay cancellation fee then you can contact us between these dates 14 jan,2018,14 feb,2018.Then there will be cancellation fee.
Sayanti: I understand your each and every thing but there will some policy under Adobe as well,.
Sayanti: Annual contract, paid monthly
Sayanti: Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support
Sayanti: Read Terms and conditions.
Максим: You provide services on the territory of the Russian Federation, the agreement contradicts the legislation of the Russian Federation.
Sayanti: This Adobe terms and conditions as you agree at the time of purchase your subscription.
Максим: In your written agreement. 1, 1.1 You may have additional rights under the law. We do not intend to limit those rights in cases where it is prohibited by law.
Sayanti: : Ok then no issue i can waive off your cancellation fee as a one time exception.
Максим: Thank you ;)
Sayanti: Welcome.
Sayanti: Is there anything else I can help you with?
Sayanti: Case no-**********]
Максим: No, I do not need anything else
Sayanti: You may receive an email with our Customer Feedback Survey. The survey takes less than 2 minutes and I would really appreciate your feedback.
Sayanti: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day.
Sayanti: To contact Adobe again, go to www.adobe.com/support/contact for the available options. Please provide your customer number the next time you contact us.
Sayanti: Goodbye!
Максим: Goodbye!
И краткий пересказ:
-Хочу отменить подписку
-Придётся заплатить штраф
-Это противоречит такому-то закону РФ
-В нашем соглашении было это прописано
-Вы предоставляете услуги на территории РФ, соглашение противоречит законам
-Вы Сами на это согласились
-Но в ваших правилах сказано что я имею дополнительные права в соответствии с законом
-Окей, мы сделаем исключение и отпишем вас бесплатно
Большое спасибо Александру Белькову с этого сайта(комменты), там он оставил свою переписку из которой я и скопировал некоторые сообщения
Пока гуглил информацию по этому вопросу много где встречал комментарии, в которых говорили что деньги списывали даже после отмены подписки
По этому лучше ко дню окончания подписки перевести/снять все деньги с карты на всякий случай, я так и сделаю
