заказал смарфон на aliexpress 55 дней назад.
всё время отслеживал, и как то после "2015-10-27 Экспорт, Швеция" появилась надпись "2015-11-08 Отслеживание доступно в стране назначения", а затем "2015-11-10 Импорт, Бразилия BRCWBA"
через 5 дней заканчивается защита покупателя.
начал писать продавцу - нет ответа
открыл диспут " Продавец отправил заказ на неверный адрес". вот такое решение они мне написали:
"According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Thanks for your patience for waiting for the international package. Since your package is still in protection time and your order will be protected by AliExpress, you'll be refunded if you don't receive the package when purchase protection ends."
Complaints from buyer: Purchase Protection is running out, but package is still in transit
Judgement from AE: Invalid
Invalid Reason: order within purchase protection time
Proof Guide: Waiting for the package until 18/12/2015. No evidence is needed. Please wait patiently.
Solutions:
Option 1: Please continue to wait for 10 days
Response time: 10 days
According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us whether you have received the goods when purchase protection ends.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.
Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
я пытался через гугл транслейт перевести, но исходя из перевода они мне предлагают 10 дней подождать, а затем подтвердить получение посылки. в общем что мне делать?
не хотелось бы потерять 13к руб...